Wheelchair Transportation Tips for Families

Wheelchair transportation works best when vehicle needs and timing are confirmed in advance. London's Transportation supports wheelchair options through Private Transportation and accessible non-medical trips when the right vehicle is available.

These tips help families and coordinators prepare a clearer request.

Share Wheelchair Details Early

Let dispatch know the wheelchair type and any space or assistance needs. Advance notice improves the chance of matching the right vehicle for the appointment window.

• Standard, XL/bariatric, or specialized wheelchair notes
• Whether the passenger transfers or remains seated
• Building access notes (stairs, elevators, long hallways)
• Preferred pickup window before appointment time

Plan for Comfort and Dignity

Our approach focuses on careful handling, clear communication, and respectful support — never rushed loading or unclear instructions. If a facility contact should meet the driver, include that information in the request.

Next Steps

Review Fast Ride and Secure Ride private-pay rates for planning, then request a ride online or call dispatch to confirm availability. For emergencies, always call 911.